Anthony Van Blerk
Fast, reliable support for every urgent issue, Remotely or on-site. We come to You.
Tech Support, Tailored
Secure Support for a Digital First World.
Reliability is earned through consistent execution.
Our support structure is built on a foundation of private, secure server environments. Whether resolving complex issues via our dedicated Rustdesk server or deploying onsite expertise, every interaction is logged, timed, and treated with professional urgency.
We bridge the gap between technical failure and operational success through a disciplined, queue based priority system.
Priority Results
Support Services
Professional technical assistance tailored to your requirements.
Remote
Remote Support via our Secure Rustdesk Server
R195.00 excl. V.A.T.
per 15 Minute Timed Session
The Server will assign a ticket to a technician once payment from your bank has been received. Please provide your Rust desk ID on the request form to ensure we login into the correct client. In the description block of "What the problem?" please give a detailed description of you issue you are having.
Onsite
Onsite Support - 1st Hour Labour and Travel Upfront within the 50km Radius from our Offices
R1050.00 excl. V.A.T.
This covers the first hour only.
The Server will assign a ticket to a technician once payment from your bank has been received. In the description block of "What the problem?" please give a detailed description of you issue you are having. In the Physical Address Block, provide your Address, the system will calculate and verify you are within the 50km radius and generate the ticket. Once payment from your bank has been received the technician will be dispatched. Should you be Outside the 50km radius additional per Kilometer charges will be generated @ R6.75 per kilometer and if Toll gates are required they will be charged accordingly. Labour rates are R375.00 excluding per hour thereafter. We carry a portable speed-point, you will be required to pay for the next hour upfront before the technician will continue.
Priority
Monthly Service Agreements
R1199.00 excl. V.A.T.
This gives priority service and bumps you to the front of the queue. Includes 6 free 15-minute remote support sessions.
The Server will assign a ticket to the accounts department verifying your monthly support contract is paid up. Once payment from your bank has been received the technicians will be notified. The system will keep track of the remote sessions and once the 6 free sessions are finished, you will be prompted to Buy addition remote support tickets. This agreement cannot be used for Training or Programming purposes. These require a site visit. You will be quoted and once payment has been received by your bank the technician will be dispatched to do the programming changes or the training session. Note: This does not mean you get free service, Travel, Labour and Toll gates are all still charged at our standard rates. You get priority service by jumping the queue. We support over 400 sites, we only guarantee the first appoint of the day. Thereafter we will keep you informed of our arrival time at your site. We DON'T do social media - WhatsApp Support or Voice Notes. You need to phone, not a WhatsApp call, a proper call that will be identified by True caller