Terms & Conditions: Service & Afterhours Support Plan

  1. All calls logged with us will be given priority responds status. We endeavour to give a typical 1 hour responds time and a typical same-day repair time (worst-case 24-hour repair time) if your store is within 50km of our Benoni office.
  2. Free loan stock will be supplied in temporary replacement of items supplied by us and deemed to be faulty that must be removed from your store.
  3. In respect of items no longer in their warranty period, loan stock will only be provided on acceptance of our repair quote.
  4. This agreement entitles you to unlimited telephonic and remote support (providing your store has access to the internet).
  5. Telephonic support calls must be made to us and no calls will be made by ourselves to support sites. No “Please Call Me” &” WhatsApp” will be used to support sites.
  6. Remote and Telephonic support cannot be used for training purposes.
  7. If such telephonic and remote support proves insufficient for the purposes of solving the problem then your will receive on-site support, whereby you pay only the cost of the travel & Toll Gates.
  8. All accommodation is for your account.
  9. The cost-of-Service Plan are over and above any monthly software rental fees.
  10. To enjoy the benefits of remote support Service Plan clients must be able to give us remote access to their machines via internet access.
  11. Service Plan clients must run up-to-date anti-virus packages on their terminals. The anti-virus package must be from a manufacturer which has been approved by Power POS Systems.
  12. This agreement can be cancelled by either party by giving one calendar month written notice.
  13. M. Technologies Pty Ltd Office hours are as Follows: Monday to Friday 8am to 5pm
  14. This service plan covers the offices hours and the following after hour’s times:
  15. Support Hours

Monday to Friday 8am to 5pm (Normal phone number – 082 457 4588)

Monday to Friday 5pm – 7pm

Saturday 9am – 4pm

Sunday & Public Holidays 9am – 1pm

Cost and Payment

  1. The monthly cost of the Afterhours Support Contract is Nine Hundred and Ninety Rand (R1199.00) per month excluding vat.
  2. The monthly support charge is payable in advance; invoice will be sent on the 24th of each month and is due before the last working day of each month.

Travel charges are currently R6.75 per kilometre, excluding VAT (Excludes Toll Gates). Labour rates are R375.00 per hour. These charges may be adjusted periodically in line with the government-determined petrol price and minimum wage requirements.

  1. Travel charges will be billed per site visit and are payable upfront on the website or via EFT.

Terms & Conditions: Service Plan Only

  1. This agreement entitles you to 1 free site visit every quarter (Excludes Travel & Toll Gates) during at which time your terminal(s) will be checked and serviced and any software updates will be loaded.
  2. All calls logged with us will be given priority response status. We endeavour to give a typical 1-hour response time and a typical same-day repair time (worst-case 24-hour repair time) if your store is within 50km of our Benoni office.
  3. Free loan stock will be supplied in temporary replacement of items supplied by us and deemed to be faulty that must be removed from your store if the stock was purchased from us.
  4. In respect of items no longer in their warranty period, loan stock will only be provided on acceptance of our repair quote.
  5. This agreement entitles you to unlimited telephonic and remote support (providing your store has access to the internet) from 8am to 5 pm Monday to Fridays.
  6. If such telephonic and remote support proves insufficient for the purposes of solving the problem then your will require on-site support, these are chargeable – payment on the website.
  7. All accommodation is for your account.
  8. The cost of the Service Plans is over and above any monthly software rental fees.
  9. To enjoy the benefits of remote support Service Plan clients must be able to give us remote access to their machines via internet access.
  10. Service Plan clients must run up-to-date anti-virus packages on their terminals. The anti-virus package must be from a manufacturer which has been approved by A.M. Technologies Pty Ltd.
  11. This agreement can be cancelled by either party by giving one calendar month written notice.

COST AND PAYMENT

  1. The monthly support charge will be invoice to the client on the 24th of each month and collected via debit order on the last working day of each month – all Service & Support Contracts are payable in advance.
  2. Travel charges are currently R6.75 per kilometre, excluding VAT (Excludes Toll Gates). Labour rates are R375.00 per hour. These charges may be adjusted periodically in line with the government-determined petrol price and minimum wage requirements.
  3. Travel charges will be billed per site visit and are payable upfront on the website.

EXCLUSIONS

  1. We do not guarantee call out times although priority is given to Service Plan clients. As previously documented, “we endeavour to give a typical 1-hour response time and a typical same-day repair time (worst-case 24-hour repair time) if your store is within 50km of our Benoni office”.
  2. Materials used to effect repairs are chargeable when the hardware out of warranty.
  3. We are not responsible for the actions of third parties, notwithstanding that such persons may claim to be employed by or connected to Power POS Systems and A.M. Technologies Pty Ltd.
  4. Data loading, menu changes, table rebuilds, touch screen programming, cabling, internet router and ADSL support and alike are not cause for, and may not be used as cause for Service Plan on-site support.
  5. A quotation may be provided to bring existing hardware and software up to an acceptable standard to qualify for Service Plan.

Terms & Conditions: Afterhours Support Only Contract

  1. This agreement entitles you to remote dial up and telephonic support during office hours and telephonic support outside office hours.

Monday to Fridays 5pm to 7pm

Saturdays 9am to 4pm

Sundays & Public Holidays 9am to 1pm

  1. All calls logged with us will be given priority response status. We endeavour to give a typical 1-hour telephonic response time. If the problem cannot be resolved by remote and telephonic assistance then we will make an on-site visit. We endeavour to be on-site within 48 hours of the call not being resolved remotely. On-site support calls will be charged at a per km rate from our Benoni office and on-site labour will be charged at a reduced rate.
  2. To enjoy the benefits of remote support, clients must be able to give us access to their machines via Internet Access.
  3. Clients must run up-to-date Anti-virus packages on their terminals.
  4. This agreement can be cancelled by either party by giving one calendar month’s written notice.

Telephonic support calls must be made to us and no calls will be made by ourselves to support sites. No “Please Call Me” &” WhatsApp” will be used to support sites.

  1. Remote and Telephonic support cannot be used for training or programing purposes.
  2. We will only assist customers and their staff via telephonic or remote support if they have been trained by us.

Cost and Payment

  1. The monthly cost of the Afterhours Support Contract is Nine Hundred and Ninety Rand (R1199.00) per month excluding vat.
  2. The monthly support charge is payable in advance; invoice will be sent on the 24th of each month.
  3. Travel charges are currently R6.75 per kilometre (Excludes Toll Gates), excluding VAT. Labour rates are R375.00 per hour. These charges may be adjusted periodically in line with the government-determined petrol price and minimum wage requirements. Travel charges will be billed per site visit and are payable on the website upfront.